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Issue trackers

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  • C Chris Maunder

    I've used a zillion issue trackers and project management systems and always, without fail, come back to using Excel or even just notepad. This is ridiculous given all the info I could be tracking that could (and should) be helping me. Instead of asking what issue tracker or PM software you use, I was wondering what features you really rely on to get the job done. For me its: - Speed - Simplicity - Multiuser, multi-project - Drag and drop stuff / minimum clicks. Be as fast to modify as Notepad or Excel - Track priorities, status, assignees, due dates, milestones - Roll up of values (eg add all the time estimates for child items and show it on the parent) - Email alerts - free form comments within each item - uploads of screenshots or docs - tie into source code control What do the guys who actually do this stuff properly find the most important?

    cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

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    Bob Nadler
    wrote on last edited by
    #14

    - Team collaboration. - Good search! - Integration. IMO (user for 2 years) the Atlassian[^] tool set (Jira, Confluence, etc.) is very good and worth the money. If you do Agile, the latest Greenhopper [^] is outstanding. They have lots of products so there will always be something else you'll want to buy! Those Aussies are pretty smart. :-D Trello[^] is light weight but pretty good for smaller projects.

    Bob on Medical Device Software [^]

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    • C Chris Maunder

      I've used a zillion issue trackers and project management systems and always, without fail, come back to using Excel or even just notepad. This is ridiculous given all the info I could be tracking that could (and should) be helping me. Instead of asking what issue tracker or PM software you use, I was wondering what features you really rely on to get the job done. For me its: - Speed - Simplicity - Multiuser, multi-project - Drag and drop stuff / minimum clicks. Be as fast to modify as Notepad or Excel - Track priorities, status, assignees, due dates, milestones - Roll up of values (eg add all the time estimates for child items and show it on the parent) - Email alerts - free form comments within each item - uploads of screenshots or docs - tie into source code control What do the guys who actually do this stuff properly find the most important?

      cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

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      Jorgen Andersson
      wrote on last edited by
      #15

      Exchange public folders. It doesn't do source code control though. And I'm very sad to have to add reporting to your list.

      "The ones who care enough to do it right care too much to compromise." Matthew Faithfull

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      • P PIEBALDconsult

        Scraps of paper. Any that get lost are unimportant.

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        Jorgen Andersson
        wrote on last edited by
        #16

        PostIt notes on a whiteboard. When they get old the glue loses the stickyness and they fall to the floor to be cleaned away.

        "The ones who care enough to do it right care too much to compromise." Matthew Faithfull

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        • C Chris Maunder

          I've used a zillion issue trackers and project management systems and always, without fail, come back to using Excel or even just notepad. This is ridiculous given all the info I could be tracking that could (and should) be helping me. Instead of asking what issue tracker or PM software you use, I was wondering what features you really rely on to get the job done. For me its: - Speed - Simplicity - Multiuser, multi-project - Drag and drop stuff / minimum clicks. Be as fast to modify as Notepad or Excel - Track priorities, status, assignees, due dates, milestones - Roll up of values (eg add all the time estimates for child items and show it on the parent) - Email alerts - free form comments within each item - uploads of screenshots or docs - tie into source code control What do the guys who actually do this stuff properly find the most important?

          cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

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          M Badger
          wrote on last edited by
          #17

          Not used it, but in the interest of creating circular references...ToDoList 6.6.4 Feature Release - An effective and flexible way to keep on top of your tasks[^] ? Or start the CP Issue Tracker OS Project, since decent issue trackers that don't cost more than many can afford are hard to come by...

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          • J Jorgen Andersson

            PostIt notes on a whiteboard. When they get old the glue loses the stickyness and they fall to the floor to be cleaned away.

            "The ones who care enough to do it right care too much to compromise." Matthew Faithfull

            M Offline
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            MT_
            wrote on last edited by
            #18

            Jörgen Andersson wrote:

            When they get old the glue loses the stickyness

            If tehy get old enough to lose stickness, it probably implies its less important. ! :doh:

            Thanks, Milind

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            • C Chris Maunder

              I've used a zillion issue trackers and project management systems and always, without fail, come back to using Excel or even just notepad. This is ridiculous given all the info I could be tracking that could (and should) be helping me. Instead of asking what issue tracker or PM software you use, I was wondering what features you really rely on to get the job done. For me its: - Speed - Simplicity - Multiuser, multi-project - Drag and drop stuff / minimum clicks. Be as fast to modify as Notepad or Excel - Track priorities, status, assignees, due dates, milestones - Roll up of values (eg add all the time estimates for child items and show it on the parent) - Email alerts - free form comments within each item - uploads of screenshots or docs - tie into source code control What do the guys who actually do this stuff properly find the most important?

              cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

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              Nagy Vilmos
              wrote on last edited by
              #19

              I use ToDoList at the moment to track progress on StoryBoard - An Agile Project Tool [article due ~Q5-2013].

              Reality is an illusion caused by a lack of alcohol

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              • C Chris Maunder

                I've used a zillion issue trackers and project management systems and always, without fail, come back to using Excel or even just notepad. This is ridiculous given all the info I could be tracking that could (and should) be helping me. Instead of asking what issue tracker or PM software you use, I was wondering what features you really rely on to get the job done. For me its: - Speed - Simplicity - Multiuser, multi-project - Drag and drop stuff / minimum clicks. Be as fast to modify as Notepad or Excel - Track priorities, status, assignees, due dates, milestones - Roll up of values (eg add all the time estimates for child items and show it on the parent) - Email alerts - free form comments within each item - uploads of screenshots or docs - tie into source code control What do the guys who actually do this stuff properly find the most important?

                cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

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                Mark_Wallace
                wrote on last edited by
                #20

                I've found that the optimal solution is a good underling.

                I wanna be a eunuchs developer! Pass me a bread knife!

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                • B Bob Nadler

                  - Team collaboration. - Good search! - Integration. IMO (user for 2 years) the Atlassian[^] tool set (Jira, Confluence, etc.) is very good and worth the money. If you do Agile, the latest Greenhopper [^] is outstanding. They have lots of products so there will always be something else you'll want to buy! Those Aussies are pretty smart. :-D Trello[^] is light weight but pretty good for smaller projects.

                  Bob on Medical Device Software [^]

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                  Nicholas Marty
                  wrote on last edited by
                  #21

                  We're using Jira + Greenhopper too. Quite easy to use. :) + TFS Plugin to link the Tickets with the CheckIns

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                  • N Nagy Vilmos

                    I use ToDoList at the moment to track progress on StoryBoard - An Agile Project Tool [article due ~Q5-2013].

                    Reality is an illusion caused by a lack of alcohol

                    R Offline
                    R Offline
                    Rage
                    wrote on last edited by
                    #22

                    Nagy Vilmos wrote:

                    Q5-2013

                    How many quarter does 2013 have ?!

                    ~RaGE();

                    I think words like 'destiny' are a way of trying to find order where none exists. - Christian Graus Do not feed the troll ! - Common proverb

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                    • C Chris Maunder

                      I've used a zillion issue trackers and project management systems and always, without fail, come back to using Excel or even just notepad. This is ridiculous given all the info I could be tracking that could (and should) be helping me. Instead of asking what issue tracker or PM software you use, I was wondering what features you really rely on to get the job done. For me its: - Speed - Simplicity - Multiuser, multi-project - Drag and drop stuff / minimum clicks. Be as fast to modify as Notepad or Excel - Track priorities, status, assignees, due dates, milestones - Roll up of values (eg add all the time estimates for child items and show it on the parent) - Email alerts - free form comments within each item - uploads of screenshots or docs - tie into source code control What do the guys who actually do this stuff properly find the most important?

                      cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

                      R Offline
                      R Offline
                      Rage
                      wrote on last edited by
                      #23

                      The two that did it best for me were ToDoList (which has almost all aforementioned features), and Fogbugz. But, as for all traching tools, the problem is often between the chair and the keyboard.

                      ~RaGE();

                      I think words like 'destiny' are a way of trying to find order where none exists. - Christian Graus Do not feed the troll ! - Common proverb

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                      • R Rage

                        Nagy Vilmos wrote:

                        Q5-2013

                        How many quarter does 2013 have ?!

                        ~RaGE();

                        I think words like 'destiny' are a way of trying to find order where none exists. - Christian Graus Do not feed the troll ! - Common proverb

                        N Offline
                        N Offline
                        Nagy Vilmos
                        wrote on last edited by
                        #24

                        Nail. Head. Hit. I am in the process of documenting a lot of shyte I have lying around. Each piece is going to probably mutate into an article - look out for Expression Evaluator - and at the end of this process the new and sparkly StoryBoard will be put into an article. If I should be stupid enough to get a job things may be delayed. And delayed.

                        Reality is an illusion caused by a lack of alcohol

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                        • C Chris Maunder

                          I've used a zillion issue trackers and project management systems and always, without fail, come back to using Excel or even just notepad. This is ridiculous given all the info I could be tracking that could (and should) be helping me. Instead of asking what issue tracker or PM software you use, I was wondering what features you really rely on to get the job done. For me its: - Speed - Simplicity - Multiuser, multi-project - Drag and drop stuff / minimum clicks. Be as fast to modify as Notepad or Excel - Track priorities, status, assignees, due dates, milestones - Roll up of values (eg add all the time estimates for child items and show it on the parent) - Email alerts - free form comments within each item - uploads of screenshots or docs - tie into source code control What do the guys who actually do this stuff properly find the most important?

                          cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

                          J Offline
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                          jim lahey
                          wrote on last edited by
                          #25

                          TFS Express is free: http://www.microsoft.com/visualstudio/eng/products/visual-studio-team-foundation-server-express[^] My experience of TFS is generally a good one. I prefer it over SVN and something like Jenkins or CruiseControl because it has issue tracking and tasking built right in. We use SVN, Nant and Jenkins at work, it's part of my job to keep it running and I can categorically state it's a pain in the arse, although once it's running it's generally OK. TFS integrates perfectly with VS, it IS source control and has enough meaningless reporting tools to keep the most officious project manager busy for a while. I'm pretty certain it does email alerts, the comments you need and uploading supporting information. TFS merges better than SVN and manually resolving conflicts is far easier as TFS doesn't change the source of the file to highlight the conflict.

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                          • M MT_

                            Jörgen Andersson wrote:

                            When they get old the glue loses the stickyness

                            If tehy get old enough to lose stickness, it probably implies its less important. ! :doh:

                            Thanks, Milind

                            J Offline
                            J Offline
                            Jorgen Andersson
                            wrote on last edited by
                            #26

                            :rolleyes:

                            "The ones who care enough to do it right care too much to compromise." Matthew Faithfull

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                            • C Chris Maunder

                              I've used a zillion issue trackers and project management systems and always, without fail, come back to using Excel or even just notepad. This is ridiculous given all the info I could be tracking that could (and should) be helping me. Instead of asking what issue tracker or PM software you use, I was wondering what features you really rely on to get the job done. For me its: - Speed - Simplicity - Multiuser, multi-project - Drag and drop stuff / minimum clicks. Be as fast to modify as Notepad or Excel - Track priorities, status, assignees, due dates, milestones - Roll up of values (eg add all the time estimates for child items and show it on the parent) - Email alerts - free form comments within each item - uploads of screenshots or docs - tie into source code control What do the guys who actually do this stuff properly find the most important?

                              cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

                              B Offline
                              B Offline
                              Bassam Abdul Baki
                              wrote on last edited by
                              #27

                              If you prefer to use Notepad, you may want to look into something a little more funky such as Treepad[^] or SEO Note[^]. They basically give you the Notepad option with a little bit more.

                              Web - BM - RSS - Math - LinkedIn

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                              • C Chris Maunder

                                Ron Anders wrote:

                                FogBugz.com

                                Tried that. Got a little tired of it telling me what details of my projects were important and what weren't.

                                cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

                                B Offline
                                B Offline
                                Bassam Abdul Baki
                                wrote on last edited by
                                #28

                                That's a task for (order important): a. Wife b. Personal Assistant c. Junior Developer

                                Web - BM - RSS - Math - LinkedIn

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                                • C Chris Maunder

                                  I've used a zillion issue trackers and project management systems and always, without fail, come back to using Excel or even just notepad. This is ridiculous given all the info I could be tracking that could (and should) be helping me. Instead of asking what issue tracker or PM software you use, I was wondering what features you really rely on to get the job done. For me its: - Speed - Simplicity - Multiuser, multi-project - Drag and drop stuff / minimum clicks. Be as fast to modify as Notepad or Excel - Track priorities, status, assignees, due dates, milestones - Roll up of values (eg add all the time estimates for child items and show it on the parent) - Email alerts - free form comments within each item - uploads of screenshots or docs - tie into source code control What do the guys who actually do this stuff properly find the most important?

                                  cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

                                  E Offline
                                  E Offline
                                  Espen Harlinn
                                  wrote on last edited by
                                  #29

                                  With a bit of effort - 4 to 8 hours or so, you can use xaf[^] to roll your own ...

                                  Espen Harlinn Principal Architect, Software - Goodtech Projects & Services AS Projects promoting programming in "natural language" are intrinsically doomed to fail. Edsger W.Dijkstra

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                                  • C Chris Maunder

                                    I've used a zillion issue trackers and project management systems and always, without fail, come back to using Excel or even just notepad. This is ridiculous given all the info I could be tracking that could (and should) be helping me. Instead of asking what issue tracker or PM software you use, I was wondering what features you really rely on to get the job done. For me its: - Speed - Simplicity - Multiuser, multi-project - Drag and drop stuff / minimum clicks. Be as fast to modify as Notepad or Excel - Track priorities, status, assignees, due dates, milestones - Roll up of values (eg add all the time estimates for child items and show it on the parent) - Email alerts - free form comments within each item - uploads of screenshots or docs - tie into source code control What do the guys who actually do this stuff properly find the most important?

                                    cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

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                                    Maximilien
                                    wrote on last edited by
                                    #30

                                    One issue we find useful is the ability to customize UI forms. Speed, good chronological history; data safety (normal users should not be able to delete stuff, only add); online (ability to see from outside, with level of security and what can be seen by who, clients can see some data, developers can see other data, ... ) We are using a old version of a Groove tool; customized to the point it will break apart if we try to do anything to it. I find it weird that people are still using paper/notepad/excel to track bugs and issue; this is at the same level as not using a source control system.

                                    Nihil obstat

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                                    • C Chris Maunder

                                      I've used a zillion issue trackers and project management systems and always, without fail, come back to using Excel or even just notepad. This is ridiculous given all the info I could be tracking that could (and should) be helping me. Instead of asking what issue tracker or PM software you use, I was wondering what features you really rely on to get the job done. For me its: - Speed - Simplicity - Multiuser, multi-project - Drag and drop stuff / minimum clicks. Be as fast to modify as Notepad or Excel - Track priorities, status, assignees, due dates, milestones - Roll up of values (eg add all the time estimates for child items and show it on the parent) - Email alerts - free form comments within each item - uploads of screenshots or docs - tie into source code control What do the guys who actually do this stuff properly find the most important?

                                      cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

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                                      A Offline
                                      Albert Holguin
                                      wrote on last edited by
                                      #31

                                      For bug tracking... can't beat Bugzilla[^]. I've been using it for years now and it really does its job well, plus you can tie it into your SVN system (we used to link SVN comments with bugzilla numbers that had the description of the bug fixed, don't do it as often anymore but still reference the numbers).

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                                      • C Chris Maunder

                                        I've used a zillion issue trackers and project management systems and always, without fail, come back to using Excel or even just notepad. This is ridiculous given all the info I could be tracking that could (and should) be helping me. Instead of asking what issue tracker or PM software you use, I was wondering what features you really rely on to get the job done. For me its: - Speed - Simplicity - Multiuser, multi-project - Drag and drop stuff / minimum clicks. Be as fast to modify as Notepad or Excel - Track priorities, status, assignees, due dates, milestones - Roll up of values (eg add all the time estimates for child items and show it on the parent) - Email alerts - free form comments within each item - uploads of screenshots or docs - tie into source code control What do the guys who actually do this stuff properly find the most important?

                                        cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

                                        E Offline
                                        E Offline
                                        Ennis Ray Lynch Jr
                                        wrote on last edited by
                                        #32

                                        Every time I go to the Dentist I am told I need to floss. I get a lecture about how it is just a habit and that once I get used to it; it will become second nature. I take the free floss samples, every six months, I floss once or twice, then I stop. It is irritating, time-consuming, and doesn't fit my process. Besides, I brush and use mouthwash so; really I can skimp without flossing, right? And that is Bug Tracking and Project Management software to developers. This is also why the "Type-A"'s never have a problem with it. They may be alphas and go getters but they just accept things they don't understand and use the tool as what it is, a tool. They fit it into their process and their lives and as long as it makes pie charts they are happy. If you want a successful tool, pick one, build your process around it, and keep at it until it is habit. And remember, you are the boss, you shouldn't be coding any more anyway, just delegate the minutia.

                                        Need custom software developed? I do custom programming based primarily on MS tools with an emphasis on C# development and consulting. "And they, since they Were not the one dead, turned to their affairs" -- Robert Frost "All users always want Excel" --Ennis Lynch

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                                        • C Chris Maunder

                                          I've used a zillion issue trackers and project management systems and always, without fail, come back to using Excel or even just notepad. This is ridiculous given all the info I could be tracking that could (and should) be helping me. Instead of asking what issue tracker or PM software you use, I was wondering what features you really rely on to get the job done. For me its: - Speed - Simplicity - Multiuser, multi-project - Drag and drop stuff / minimum clicks. Be as fast to modify as Notepad or Excel - Track priorities, status, assignees, due dates, milestones - Roll up of values (eg add all the time estimates for child items and show it on the parent) - Email alerts - free form comments within each item - uploads of screenshots or docs - tie into source code control What do the guys who actually do this stuff properly find the most important?

                                          cheers, Chris Maunder The Code Project | Co-founder Microsoft C++ MVP

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                                          W Offline
                                          wizardzz
                                          wrote on last edited by
                                          #33

                                          I love that with all of the different forums for asking questions, you come to the Lounge for advice. I don't mean that sarcastically. I know that the Lounge is probably a pain in the ass, and doesn't exactly fit the site's goals, but you have to admit that when utilized properly, it can be pretty amazing.

                                          Twitter[^]

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