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  3. Typical User Problem

Typical User Problem

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  • M Mark_Wallace

    Nah, precedent shows that it's more effective to just destroy the computer.

    I wanna be a eunuchs developer! Pass me a bread knife!

    L Offline
    L Offline
    Luiz Monad
    wrote on last edited by
    #31

    I would destroy the user and then replace them with an SAI (strong artificial intelligence)

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    • OriginalGriffO OriginalGriff

      And the dialog should be:

      Ambiguous key press detected! _ [] X

      Windows has detected that you pressed the "4" key when you probably
      needed a "3". If you didn't not want a "3" press "Yes". If you wanted
      a "4", press "OK". Otherwise please wait and you will be put through
      to an operator.

                                           \[ABORT\]   \[RETRY\]   \[CANCEL\]
      

      If you can get an icon with "Clippy" on it, so much the better. Needless to say, all buttons should bring up a dialog saying "Are you sure?" and with the buttons [PREVIOUS] & [RESTART WINDOWS] only.

      Bad command or file name. Bad, bad command! Sit! Stay! Staaaay...

      L Offline
      L Offline
      Luiz Monad
      wrote on last edited by
      #32

      So, that's why windows is the way it is. It's because of the user, then even Ubuntu will be "shit" because of the user. Hypothesis proved. Theorem: users will make any system became shit, replace them with IAs and everything will be good. Disclaimer, this post is a joke, I don't think Windows is a bad software, only Ubuntu, but then Vista was bad too, and it was allowed to exist.

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      • L Lost User

        "Yes, I hit the '4' key on my keyboard and what I really need to happen is have the '3' come up on the screen." "What happens when you need a '4'?" "Oh, I almost never use the '4'" "But those times you do need the '4', what should happen then as you'll only be getting a '3' when you press the '4' key?" "I didn't think of that." "We could have the '4' key produce a '4' on your screen and have the '3' key produce a '3' on your screen. How about that?" "Yes, but that doesn't solve my original problem."

        G Offline
        G Offline
        GuyThiebaut
        wrote on last edited by
        #33

        I feel your pain - ouch, ooh, ow :(

        “That which can be asserted without evidence, can be dismissed without evidence.”

        ― Christopher Hitchens

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        • I Ian Shlasko

          Oh, that's easily solved. When he presses the '4', a dialog pops up, asking him whether he really meant to type '3'. If he types '3', he gets a '3'. If he types '4', he obviously really meant to type '3', so he gets a '3'.

          Proud to have finally moved to the A-Ark. Which one are you in?
          Author of the Guardians Saga (Sci-Fi/Fantasy novels)

          K Offline
          K Offline
          Kirk 10389821
          wrote on last edited by
          #34

          True Story: User complains F3 does not work in our program, nor does Fx in general. She is offsite. Nobody else at the company is complaining (which we tell her). During an onsite visit, WEEKS later. I see the user, and I assume the problem is fixed. She calls out to me, and proceeds to show me: 1) She has a keyboard drawer 2) The extra wide keyboard does not fit very well 3) She presses, F then 3 and it does not work At which time, I pull the keyboard out further, and look at the top row of keys. She looks at me and says: "Do you think it would work if I pressed the one labelled F3?" I told her I wasnt sure, but she should try it. And it WORKED! I pretended to be amazed with her. The owner of the company said "I know you will tell this story, just PLEASE never mention my company name!" OMG, she did not know the keyboard had a row of keys on the top. Worse, there were no less than 3 computers within 10 feet of her, and others using the program. She NEVER ASKED anyone how they get it to work. I remember actually drinking that night. Laughing and Drinking. A little crying for humanity mixed in...

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          • L Lost User

            Or the user!

            M Offline
            M Offline
            Mark_Wallace
            wrote on last edited by
            #35

            -10 trekkie points!

            I wanna be a eunuchs developer! Pass me a bread knife!

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            • L Luiz Monad

              I would destroy the user and then replace them with an SAI (strong artificial intelligence)

              M Offline
              M Offline
              Mark_Wallace
              wrote on last edited by
              #36

              And -10 trekkie points for you, too! I can't believe two whole CP members didn't get the reference! Has CP changed focus, and become for those who collect beanie babies?

              I wanna be a eunuchs developer! Pass me a bread knife!

              L 1 Reply Last reply
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              • L Lost User

                All deleted records are stored in a deleted records table. What was odd is she wanted deleted records to appear in totals - which makes no sense.

                B Offline
                B Offline
                Bruce Patin
                wrote on last edited by
                #37

                It makes sense if, for example, each record is a customer request, and she wants to report to her superiors how many customer requests she entered, even though she may have subsequently deleted one of them.

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                • L Lost User

                  "Yes, I hit the '4' key on my keyboard and what I really need to happen is have the '3' come up on the screen." "What happens when you need a '4'?" "Oh, I almost never use the '4'" "But those times you do need the '4', what should happen then as you'll only be getting a '3' when you press the '4' key?" "I didn't think of that." "We could have the '4' key produce a '4' on your screen and have the '3' key produce a '3' on your screen. How about that?" "Yes, but that doesn't solve my original problem."

                  K Offline
                  K Offline
                  KP Lee
                  wrote on last edited by
                  #38

                  Have you ever dared ask "WHY" a user wants certain behavior? It does seem the regular user wants the program to psychically know what they really wanted to happen.

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                  • K KP Lee

                    Have you ever dared ask "WHY" a user wants certain behavior? It does seem the regular user wants the program to psychically know what they really wanted to happen.

                    L Offline
                    L Offline
                    Lost User
                    wrote on last edited by
                    #39

                    1: Because we've always done it that way. 2: I don't know. 3: It is easier. 4: I'm borderline retarded and probably should be weaving baskets for a living.

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                    • B Bruce Patin

                      It makes sense if, for example, each record is a customer request, and she wants to report to her superiors how many customer requests she entered, even though she may have subsequently deleted one of them.

                      L Offline
                      L Offline
                      Lost User
                      wrote on last edited by
                      #40

                      Yes, I'm sure you could fabricate at least a dozen reasons why a deleted record should appear on a hypothetical report - and they'd all be valid reasons. However, in this case it made no sense and the person is objectively stupid.

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                      • L Lost User

                        ... or implement general order 24.

                        The language is JavaScript. that of Mordor, which I will not utter here
                        This is Javascript. If you put big wheels and a racing stripe on a golf cart, it's still a fucking golf cart.
                        "I don't know, extraterrestrial?" "You mean like from space?" "No, from Canada."

                        B Offline
                        B Offline
                        BrainiacV
                        wrote on last edited by
                        #41

                        "I say we take off and nuke it from orbit. It's the only way to be sure."

                        Psychosis at 10 Film at 11 Those who do not remember the past, are doomed to repeat it. Those who do not remember the past, cannot build upon it.

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                        • B BrainiacV

                          "I say we take off and nuke it from orbit. It's the only way to be sure."

                          Psychosis at 10 Film at 11 Those who do not remember the past, are doomed to repeat it. Those who do not remember the past, cannot build upon it.

                          L Offline
                          L Offline
                          Lost User
                          wrote on last edited by
                          #42

                          You can't decide such a thing. You're only a grunt! ... No offense.

                          The language is JavaScript. that of Mordor, which I will not utter here
                          This is Javascript. If you put big wheels and a racing stripe on a golf cart, it's still a fucking golf cart.
                          "I don't know, extraterrestrial?" "You mean like from space?" "No, from Canada."

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                          • L Lost User

                            You can't decide such a thing. You're only a grunt! ... No offense.

                            The language is JavaScript. that of Mordor, which I will not utter here
                            This is Javascript. If you put big wheels and a racing stripe on a golf cart, it's still a fucking golf cart.
                            "I don't know, extraterrestrial?" "You mean like from space?" "No, from Canada."

                            B Offline
                            B Offline
                            BrainiacV
                            wrote on last edited by
                            #43

                            CDP1802 wrote:

                            No offense.

                            None taken. :laugh:

                            Psychosis at 10 Film at 11 Those who do not remember the past, are doomed to repeat it. Those who do not remember the past, cannot build upon it.

                            1 Reply Last reply
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                            • M Mark_Wallace

                              And -10 trekkie points for you, too! I can't believe two whole CP members didn't get the reference! Has CP changed focus, and become for those who collect beanie babies?

                              I wanna be a eunuchs developer! Pass me a bread knife!

                              L Offline
                              L Offline
                              Luiz Monad
                              wrote on last edited by
                              #44

                              If it makes you better I did get it, but I'm a poor pedantry guy, also, I'm not a whole member, I'm just a bit of it.

                              1 Reply Last reply
                              0
                              • K Kirk 10389821

                                True Story: User complains F3 does not work in our program, nor does Fx in general. She is offsite. Nobody else at the company is complaining (which we tell her). During an onsite visit, WEEKS later. I see the user, and I assume the problem is fixed. She calls out to me, and proceeds to show me: 1) She has a keyboard drawer 2) The extra wide keyboard does not fit very well 3) She presses, F then 3 and it does not work At which time, I pull the keyboard out further, and look at the top row of keys. She looks at me and says: "Do you think it would work if I pressed the one labelled F3?" I told her I wasnt sure, but she should try it. And it WORKED! I pretended to be amazed with her. The owner of the company said "I know you will tell this story, just PLEASE never mention my company name!" OMG, she did not know the keyboard had a row of keys on the top. Worse, there were no less than 3 computers within 10 feet of her, and others using the program. She NEVER ASKED anyone how they get it to work. I remember actually drinking that night. Laughing and Drinking. A little crying for humanity mixed in...

                                M Offline
                                M Offline
                                Member 3934551
                                wrote on last edited by
                                #45

                                From my younger tech support days: We have our customer who runs all his business needs on a thin client. And they start complaining about network issues, and "lag" and connection hanging. We have 1st tech go in, troubleshoot the network, do performance metrics on the server, spending 4 days, finding nothing. Problem goes away. Next week, same call, we go there, troubleshoot the network, analyze logs, replace a switch.. for the sake of it.. still find nothing, her thin client works as expected. And the very next day, we get the call again. We drive there, and this time, go to her and ask her, please show us how it's not working. And, to her dismay.. everything works.. and tells us we "scarred the machine into working". So we decided to wait around until lunch, meantime she continued to work. And then it happened right before deciding to go. She calls us in victorious, see.. I wasn't lying.. She presses keys, they sometimes type, sometimes lag, mouse was skipping and so on. And then I noticed the keyboard.. it was wireless. I asked her, when was the last time you replaced the batteries on this thing? And she giggles.. I didn't know it had batteries.. I thought it just worked.

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