Thumbs up for this tech support
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It doesn't happen often, but sometimes even bigger companies can be helpful. My internet just stopped last night, Wi-Fi was working, but internet wasn't. A router restart didn't solve the problem (a factory restart ultimately did). Called my provider and after an automated menu I got an employee on the phone instantly. About thirty* minutes later all my problems were solved and my questions answered :D Their hold music was on point, but the quality wasn't (lots of static): The Cardigans - My Favourite Game “Stone Version” - YouTube[^] * About a third of that time was waiting for the factory reboot.
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
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It doesn't happen often, but sometimes even bigger companies can be helpful. My internet just stopped last night, Wi-Fi was working, but internet wasn't. A router restart didn't solve the problem (a factory restart ultimately did). Called my provider and after an automated menu I got an employee on the phone instantly. About thirty* minutes later all my problems were solved and my questions answered :D Their hold music was on point, but the quality wasn't (lots of static): The Cardigans - My Favourite Game “Stone Version” - YouTube[^] * About a third of that time was waiting for the factory reboot.
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
My favorite tech support experience tends to be when the call centers are out of India. The folks are pretty much universally polite, and almost always know far more than following steps in a booklet they're supposed to use. I get that for some people it can be hard to navigate an Indian accent and Indian idioms, but I've worked with so many Indian folks at this point that I'm used to it, and it's easy for me. I've had much less luck with call centers out of the US, with the exception of Computer Upgrade King, who seems to have one bored but knowledgeable guy on the other end that nevertheless manages to answer calls instantly. Don't even ask me how that works. :confused:
To err is human. Fortune favors the monsters.
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It doesn't happen often, but sometimes even bigger companies can be helpful. My internet just stopped last night, Wi-Fi was working, but internet wasn't. A router restart didn't solve the problem (a factory restart ultimately did). Called my provider and after an automated menu I got an employee on the phone instantly. About thirty* minutes later all my problems were solved and my questions answered :D Their hold music was on point, but the quality wasn't (lots of static): The Cardigans - My Favourite Game “Stone Version” - YouTube[^] * About a third of that time was waiting for the factory reboot.
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
Greetings Kind Regards My least favorite tech support is the occasion it is obvious they are merely following the prompts their software permits and nothing more. My confidence plummets in such cases. - Best
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It doesn't happen often, but sometimes even bigger companies can be helpful. My internet just stopped last night, Wi-Fi was working, but internet wasn't. A router restart didn't solve the problem (a factory restart ultimately did). Called my provider and after an automated menu I got an employee on the phone instantly. About thirty* minutes later all my problems were solved and my questions answered :D Their hold music was on point, but the quality wasn't (lots of static): The Cardigans - My Favourite Game “Stone Version” - YouTube[^] * About a third of that time was waiting for the factory reboot.
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
My internet provider here in Canada is similar. I went with a smaller provider and I've only had to call them for help twice in ten years - but both times, I got to talk to a real human right away and they were able to sort my problems out quickly. It's nice to hear you got good service from a bigger company!
