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A Walk Through Hades

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  • OriginalGriffO OriginalGriff

    Have you tried this? SetupDiag - Windows Deployment | Microsoft Learn[^] I haven't, but it might help diagnose. After that, you are down to MS Tech Support I guess. They were pretty good last time I needed them.

    "I have no idea what I did, but I'm taking full credit for it." - ThisOldTony "Common sense is so rare these days, it should be classified as a super power" - Random T-shirt AntiTwitter: @DalekDave is now a follower!

    R Offline
    R Offline
    Roger Wright
    wrote on last edited by
    #7

    The last time I was able to get through to Microsoft Support, it was because I couldn't get disk 13 of 13 for Windows 95 to finish loading. Three hours later the tech agreed to send me a replacement. Last night I managed to get through to them, but their server failure routed me to the Office support desk. He was very kind and helpful, but out of his depth, so he sent me instructions on how to initiate a chat next week. I had to laugh; if it ain't broke, it ain't Microsoft. Even their internal systems don't work.

    Will Rogers never met me.

    1 Reply Last reply
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    • R Roger Wright

      Well, my new PC sure looks pretty, but it doesn't do anything. I've tried about 67 times to install Windows 11 and nothing works. It took a while to work out the compatibility issues, but the BIOS configuration was right a few days ago. Now it will boot into the Win11 Setup program, but it won't get past the point where it's at the 4 - 5% spot of "Preparing files for installation." It crashes with the error: "0x80070570" which happens to mean anything Microsoft wants it to mean. I thought it might be a defective DVD media, but after more than 20 attempts to get that to work, I tried the download approach to make a bootable USB Drive. That causes the same error, at the same point in the setup process. I'm at wit's end with this POS. I've assembled a lot of PC's in the past 30 years, for myself and for others. I've never experienced a single glitch, as everything has always gone perfectly smoothly. But I've never used an ASUS motherboard. I will never do so again.

      Will Rogers never met me.

      L Offline
      L Offline
      Lost User
      wrote on last edited by
      #8

      I would never buy a new PC, expecting to "upgrade" the OS on it. I would only buy with the desired OS "pre-installed". Unless I was building from scratch.

      "Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I

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      • L Lost User

        I would never buy a new PC, expecting to "upgrade" the OS on it. I would only buy with the desired OS "pre-installed". Unless I was building from scratch.

        "Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I

        R Offline
        R Offline
        Roger Wright
        wrote on last edited by
        #9

        Since I've never bought a prebuilt PC since 1994, that's exactly what I'm doing - build from scratch.

        Will Rogers never met me.

        L 1 Reply Last reply
        0
        • R Roger Wright

          Well, my new PC sure looks pretty, but it doesn't do anything. I've tried about 67 times to install Windows 11 and nothing works. It took a while to work out the compatibility issues, but the BIOS configuration was right a few days ago. Now it will boot into the Win11 Setup program, but it won't get past the point where it's at the 4 - 5% spot of "Preparing files for installation." It crashes with the error: "0x80070570" which happens to mean anything Microsoft wants it to mean. I thought it might be a defective DVD media, but after more than 20 attempts to get that to work, I tried the download approach to make a bootable USB Drive. That causes the same error, at the same point in the setup process. I'm at wit's end with this POS. I've assembled a lot of PC's in the past 30 years, for myself and for others. I've never experienced a single glitch, as everything has always gone perfectly smoothly. But I've never used an ASUS motherboard. I will never do so again.

          Will Rogers never met me.

          Richard Andrew x64R Offline
          Richard Andrew x64R Offline
          Richard Andrew x64
          wrote on last edited by
          #10

          Have you considered that you might have a bad memory module? Did you make certain that the RAM you installed is on the compatibility list of the motherboard? I have always used Asus motherboards with great success.

          The difficult we do right away... ...the impossible takes slightly longer.

          R 1 Reply Last reply
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          • R Roger Wright

            Not a bad idea! Coincidentally, I just downloaded an Ubuntu distro and have been toying with installing it on one or the other of my machines.

            Will Rogers never met me.

            T Offline
            T Offline
            theoldfool
            wrote on last edited by
            #11

            Might be able to mount the Windows drive (if it got that far) and access the installer logs.

            >64 Some days the dragon wins. Suck it up.

            R 1 Reply Last reply
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            • R Roger Wright

              Well, my new PC sure looks pretty, but it doesn't do anything. I've tried about 67 times to install Windows 11 and nothing works. It took a while to work out the compatibility issues, but the BIOS configuration was right a few days ago. Now it will boot into the Win11 Setup program, but it won't get past the point where it's at the 4 - 5% spot of "Preparing files for installation." It crashes with the error: "0x80070570" which happens to mean anything Microsoft wants it to mean. I thought it might be a defective DVD media, but after more than 20 attempts to get that to work, I tried the download approach to make a bootable USB Drive. That causes the same error, at the same point in the setup process. I'm at wit's end with this POS. I've assembled a lot of PC's in the past 30 years, for myself and for others. I've never experienced a single glitch, as everything has always gone perfectly smoothly. But I've never used an ASUS motherboard. I will never do so again.

              Will Rogers never met me.

              J Offline
              J Offline
              Jeremy Falcon
              wrote on last edited by
              #12

              Roger Wright wrote:

              I've assembled a lot of PC's in the past 30 years, for myself and for others. I've never experienced a single glitch, as everything has always gone perfectly smoothly.

              It's probably the RAM, everything else is cookie-cutter. Motherboards come with a _lot_ of optimizations these days in the areas of CPU, GPU, and RAM. Assuming you're supplying enough power to all the parts or you're not overheating... Here's what you need to do: * Go get a BIOS update on a USB stick from another computer. Update your BIOS to fix any bugs, etc. since the motherboard was released. * Then go into your BIOS and disable *ALL* optimizations - especially for your RAM. * Now, install windows. Go through the Windows update process, etc. * Then and only then, turn back on those optimizations one-by-one to see if you still have a problem.

              Roger Wright wrote:

              But I've never used an ASUS motherboard. I will never do so again.

              ASUS sucks now. They used to be awesome. Times change.

              Jeremy Falcon

              Richard Andrew x64R H J 3 Replies Last reply
              0
              • J Jeremy Falcon

                Roger Wright wrote:

                I've assembled a lot of PC's in the past 30 years, for myself and for others. I've never experienced a single glitch, as everything has always gone perfectly smoothly.

                It's probably the RAM, everything else is cookie-cutter. Motherboards come with a _lot_ of optimizations these days in the areas of CPU, GPU, and RAM. Assuming you're supplying enough power to all the parts or you're not overheating... Here's what you need to do: * Go get a BIOS update on a USB stick from another computer. Update your BIOS to fix any bugs, etc. since the motherboard was released. * Then go into your BIOS and disable *ALL* optimizations - especially for your RAM. * Now, install windows. Go through the Windows update process, etc. * Then and only then, turn back on those optimizations one-by-one to see if you still have a problem.

                Roger Wright wrote:

                But I've never used an ASUS motherboard. I will never do so again.

                ASUS sucks now. They used to be awesome. Times change.

                Jeremy Falcon

                Richard Andrew x64R Offline
                Richard Andrew x64R Offline
                Richard Andrew x64
                wrote on last edited by
                #13

                Jeremy Falcon wrote:

                ASUS sucks now. They used to be awesome. Times change

                This is the first I've heard of this. Is it the quality control? The components they use? What sucks about them? I've always had good luck with them.

                The difficult we do right away... ...the impossible takes slightly longer.

                J 1 Reply Last reply
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                • Richard Andrew x64R Richard Andrew x64

                  Jeremy Falcon wrote:

                  ASUS sucks now. They used to be awesome. Times change

                  This is the first I've heard of this. Is it the quality control? The components they use? What sucks about them? I've always had good luck with them.

                  The difficult we do right away... ...the impossible takes slightly longer.

                  J Offline
                  J Offline
                  Jeremy Falcon
                  wrote on last edited by
                  #14

                  Richard Andrew x64 wrote:

                  This is the first I've heard of this. Is it the quality control? The components they use? What sucks about them? I've always had good luck with them.

                  I haven't built a PC myself lately, so I haven't personally bought an ASUS motherboard recently. But, I'm going off this video[^] which talks about overvoltage in a beta feature treated as production ready that also voids your warranty if you use the fix for it... despite it being a fix for something that shouldn't be sent to the consumer in the first place as it wasn't fully tested.

                  Jeremy Falcon

                  1 Reply Last reply
                  0
                  • R Roger Wright

                    Well, my new PC sure looks pretty, but it doesn't do anything. I've tried about 67 times to install Windows 11 and nothing works. It took a while to work out the compatibility issues, but the BIOS configuration was right a few days ago. Now it will boot into the Win11 Setup program, but it won't get past the point where it's at the 4 - 5% spot of "Preparing files for installation." It crashes with the error: "0x80070570" which happens to mean anything Microsoft wants it to mean. I thought it might be a defective DVD media, but after more than 20 attempts to get that to work, I tried the download approach to make a bootable USB Drive. That causes the same error, at the same point in the setup process. I'm at wit's end with this POS. I've assembled a lot of PC's in the past 30 years, for myself and for others. I've never experienced a single glitch, as everything has always gone perfectly smoothly. But I've never used an ASUS motherboard. I will never do so again.

                    Will Rogers never met me.

                    H Offline
                    H Offline
                    honey the codewitch
                    wrote on last edited by
                    #15

                    I've always and only bought ASUS motherboards because they are known reliable, with a catch. Always update the bios before you do anything. I had to for it to even recognize my CPU last time - using flashback because i couldn't get to setup without a CPU. That might be your issue. ASUS boards are rock solid. If it's not a bad bios, that is probably not your issue. Could be your NVMe. Could be your RAM.

                    Check out my IoT graphics library here: https://honeythecodewitch/gfx

                    R 1 Reply Last reply
                    0
                    • J Jeremy Falcon

                      Roger Wright wrote:

                      I've assembled a lot of PC's in the past 30 years, for myself and for others. I've never experienced a single glitch, as everything has always gone perfectly smoothly.

                      It's probably the RAM, everything else is cookie-cutter. Motherboards come with a _lot_ of optimizations these days in the areas of CPU, GPU, and RAM. Assuming you're supplying enough power to all the parts or you're not overheating... Here's what you need to do: * Go get a BIOS update on a USB stick from another computer. Update your BIOS to fix any bugs, etc. since the motherboard was released. * Then go into your BIOS and disable *ALL* optimizations - especially for your RAM. * Now, install windows. Go through the Windows update process, etc. * Then and only then, turn back on those optimizations one-by-one to see if you still have a problem.

                      Roger Wright wrote:

                      But I've never used an ASUS motherboard. I will never do so again.

                      ASUS sucks now. They used to be awesome. Times change.

                      Jeremy Falcon

                      H Offline
                      H Offline
                      honey the codewitch
                      wrote on last edited by
                      #16

                      I don't agree with your assessment of their boards. I've had continuously good luck with their ROG and TUF lines, even now. My current board is an ASUS ROG Strix. My last Board was a TUF. I only buy ASUS boards. Don't know what you've found with them, but other than one misstep with a backward cap on some batches of one of their boards in the ROG line at one point, they've been solid - and every company screws up once in awhile.

                      Check out my IoT graphics library here: https://honeythecodewitch/gfx

                      J 1 Reply Last reply
                      0
                      • T theoldfool

                        Might be able to mount the Windows drive (if it got that far) and access the installer logs.

                        >64 Some days the dragon wins. Suck it up.

                        R Offline
                        R Offline
                        Roger Wright
                        wrote on last edited by
                        #17

                        Nope. There is no Windows drive. It stops at 4% Preparing Files - it never does anything to the drive.

                        Will Rogers never met me.

                        1 Reply Last reply
                        0
                        • H honey the codewitch

                          I don't agree with your assessment of their boards. I've had continuously good luck with their ROG and TUF lines, even now. My current board is an ASUS ROG Strix. My last Board was a TUF. I only buy ASUS boards. Don't know what you've found with them, but other than one misstep with a backward cap on some batches of one of their boards in the ROG line at one point, they've been solid - and every company screws up once in awhile.

                          Check out my IoT graphics library here: https://honeythecodewitch/gfx

                          J Offline
                          J Offline
                          Jeremy Falcon
                          wrote on last edited by
                          #18

                          We've already established a discussion with you has a 99.9% probability of being an argument. I would expect you'd not agree. I wouldn't expect a reply however.

                          Jeremy Falcon

                          H 1 Reply Last reply
                          0
                          • Richard Andrew x64R Richard Andrew x64

                            Have you considered that you might have a bad memory module? Did you make certain that the RAM you installed is on the compatibility list of the motherboard? I have always used Asus motherboards with great success.

                            The difficult we do right away... ...the impossible takes slightly longer.

                            R Offline
                            R Offline
                            Roger Wright
                            wrote on last edited by
                            #19

                            It's possible, Richard, but I've no reliable way to test it. The motherboard BIOS setup includes MEMTEST86, but the results are inconclusive. It bails out and fails while running, but the summary results say PASS: 100%. Go figure. There are other memory test utilities out there, but they all assume an operating system is there to execute them. I do have a fresh copy of Ubuntu that I can try, I guess.

                            Will Rogers never met me.

                            Richard Andrew x64R N P J 4 Replies Last reply
                            0
                            • R Roger Wright

                              It's possible, Richard, but I've no reliable way to test it. The motherboard BIOS setup includes MEMTEST86, but the results are inconclusive. It bails out and fails while running, but the summary results say PASS: 100%. Go figure. There are other memory test utilities out there, but they all assume an operating system is there to execute them. I do have a fresh copy of Ubuntu that I can try, I guess.

                              Will Rogers never met me.

                              Richard Andrew x64R Offline
                              Richard Andrew x64R Offline
                              Richard Andrew x64
                              wrote on last edited by
                              #20

                              Yes, the Ubuntu sounds like a very good thing to try. I had the same problem with a machine that I built in 2015. It wouldn't load Windows and the problem turned out to be the RAM was not compatible with the motherboard. That's something very important to be aware of.

                              The difficult we do right away... ...the impossible takes slightly longer.

                              R 1 Reply Last reply
                              0
                              • Richard Andrew x64R Richard Andrew x64

                                Yes, the Ubuntu sounds like a very good thing to try. I had the same problem with a machine that I built in 2015. It wouldn't load Windows and the problem turned out to be the RAM was not compatible with the motherboard. That's something very important to be aware of.

                                The difficult we do right away... ...the impossible takes slightly longer.

                                R Offline
                                R Offline
                                Roger Wright
                                wrote on last edited by
                                #21

                                Curiously, I used the PC Builder system at Newegg to select components, and it supposedly checks compatibility. But then I did do all my own checking just in case.

                                Will Rogers never met me.

                                1 Reply Last reply
                                0
                                • H honey the codewitch

                                  I've always and only bought ASUS motherboards because they are known reliable, with a catch. Always update the bios before you do anything. I had to for it to even recognize my CPU last time - using flashback because i couldn't get to setup without a CPU. That might be your issue. ASUS boards are rock solid. If it's not a bad bios, that is probably not your issue. Could be your NVMe. Could be your RAM.

                                  Check out my IoT graphics library here: https://honeythecodewitch/gfx

                                  R Offline
                                  R Offline
                                  Roger Wright
                                  wrote on last edited by
                                  #22

                                  I'll give the BIOS update a try next week. For now, I'm taking a weekend away from this thing. I used to buy only SuperMicro boards, but they've gone to selling only server boards and complete workstations. That's a shame, because they've always been the gold standard for quality to me. I wish there was some visibility into what the setup process is doing... it would make it so much easier to diagnose things. Why does it crash at 4% - what's it doing???

                                  Will Rogers never met me.

                                  L N 2 Replies Last reply
                                  0
                                  • J Jeremy Falcon

                                    We've already established a discussion with you has a 99.9% probability of being an argument. I would expect you'd not agree. I wouldn't expect a reply however.

                                    Jeremy Falcon

                                    H Offline
                                    H Offline
                                    honey the codewitch
                                    wrote on last edited by
                                    #23

                                    If I had glanced at your username before I replied I wouldn't have expected a helpful response anyway. Have a nice day.

                                    Check out my IoT graphics library here: https://honeythecodewitch/gfx

                                    J 1 Reply Last reply
                                    0
                                    • R Roger Wright

                                      Since I've never bought a prebuilt PC since 1994, that's exactly what I'm doing - build from scratch.

                                      Will Rogers never met me.

                                      L Offline
                                      L Offline
                                      Lost User
                                      wrote on last edited by
                                      #24

                                      Replace the motherboard? (My mistake: when someone says "new PC", I assume off the shelf; I just refer to my "latest creation")

                                      "Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I

                                      R 1 Reply Last reply
                                      0
                                      • R Roger Wright

                                        I'll give the BIOS update a try next week. For now, I'm taking a weekend away from this thing. I used to buy only SuperMicro boards, but they've gone to selling only server boards and complete workstations. That's a shame, because they've always been the gold standard for quality to me. I wish there was some visibility into what the setup process is doing... it would make it so much easier to diagnose things. Why does it crash at 4% - what's it doing???

                                        Will Rogers never met me.

                                        L Offline
                                        L Offline
                                        Lost User
                                        wrote on last edited by
                                        #25

                                        Did your motherboard make the list? [ASUS Motherboards Ready for Windows 11](https://www.asus.com/microsite/motherboard/ASUS-motherboards-Win11-ready/)

                                        "Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I

                                        R 1 Reply Last reply
                                        0
                                        • L Lost User

                                          Replace the motherboard? (My mistake: when someone says "new PC", I assume off the shelf; I just refer to my "latest creation")

                                          "Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I

                                          R Offline
                                          R Offline
                                          Roger Wright
                                          wrote on last edited by
                                          #26

                                          That's certainly a possibility, Gerry, but not until I'm convinced that it's faulty. The odds of bad RAM are far higher than a bad MB. Oh well, it will eventually become obvious what's wrong. :-D

                                          Will Rogers never met me.

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