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  3. weird hard-wired Internet connection issue

weird hard-wired Internet connection issue

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  • M Offline
    M Offline
    Marc Clifton
    wrote on last edited by
    #1

    I'm using a Dockteck 7-in-1 USB C Hub Multiport Adapter connected to a Dell XPS 17 9710 laptop. The ethernet cable from the Dockteck, and the ethernet cable from another laptop, connect to my 24 port router and then the cable modem. Now here's the fun part. During "heavy" upload, copying files to a server or sharing my screen in Teams, Dell XPS loses internet occasionally. The only thing that restores the hardwired connection is a full reboot. Now here's the weird part. The other laptop also loses its hardwired connection! Rebooting the first laptop restored the other laptop's internet connection. WTF? Why is there a dependency? I suppose I could try plugging in both cables directly to the modem box as it has enough ports, or maybe the modem box is barfing for who knows what reason and that affects everything? Gremlins, I say.

    Latest Article:
    Create a Digital Ocean Droplet for .NET Core Web API with a real SSL Certificate on a Domain

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    • M Marc Clifton

      I'm using a Dockteck 7-in-1 USB C Hub Multiport Adapter connected to a Dell XPS 17 9710 laptop. The ethernet cable from the Dockteck, and the ethernet cable from another laptop, connect to my 24 port router and then the cable modem. Now here's the fun part. During "heavy" upload, copying files to a server or sharing my screen in Teams, Dell XPS loses internet occasionally. The only thing that restores the hardwired connection is a full reboot. Now here's the weird part. The other laptop also loses its hardwired connection! Rebooting the first laptop restored the other laptop's internet connection. WTF? Why is there a dependency? I suppose I could try plugging in both cables directly to the modem box as it has enough ports, or maybe the modem box is barfing for who knows what reason and that affects everything? Gremlins, I say.

      Latest Article:
      Create a Digital Ocean Droplet for .NET Core Web API with a real SSL Certificate on a Domain

      J Offline
      J Offline
      jmaida
      wrote on last edited by
      #2

      connect both laptops to modem. mine has 2 available ethernet ports on modem. I have seen such weirdness when I used multi-port adapter. I use 2 desktops.

      "A little time, a little trouble, your better day" Badfinger

      M 1 Reply Last reply
      0
      • M Marc Clifton

        I'm using a Dockteck 7-in-1 USB C Hub Multiport Adapter connected to a Dell XPS 17 9710 laptop. The ethernet cable from the Dockteck, and the ethernet cable from another laptop, connect to my 24 port router and then the cable modem. Now here's the fun part. During "heavy" upload, copying files to a server or sharing my screen in Teams, Dell XPS loses internet occasionally. The only thing that restores the hardwired connection is a full reboot. Now here's the weird part. The other laptop also loses its hardwired connection! Rebooting the first laptop restored the other laptop's internet connection. WTF? Why is there a dependency? I suppose I could try plugging in both cables directly to the modem box as it has enough ports, or maybe the modem box is barfing for who knows what reason and that affects everything? Gremlins, I say.

        Latest Article:
        Create a Digital Ocean Droplet for .NET Core Web API with a real SSL Certificate on a Domain

        H Offline
        H Offline
        honey the codewitch
        wrote on last edited by
        #3

        I almost always blame the elephanting all in one wireless router/modem boxes ISPs saddle you with. They are dodgy as heck in my experience.

        To err is human. Fortune favors the monsters.

        J 1 Reply Last reply
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        • H honey the codewitch

          I almost always blame the elephanting all in one wireless router/modem boxes ISPs saddle you with. They are dodgy as heck in my experience.

          To err is human. Fortune favors the monsters.

          J Offline
          J Offline
          jmaida
          wrote on last edited by
          #4

          I agree. I have gone through several in last 3 years. Last one is Xfinity's top of the line. Better but dodgy at times. I bought one (cisco modem) with separate wireless interface and it worked good until Comcast decided they were no longer compatible. Grrr.

          "A little time, a little trouble, your better day" Badfinger

          1 Reply Last reply
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          • M Marc Clifton

            I'm using a Dockteck 7-in-1 USB C Hub Multiport Adapter connected to a Dell XPS 17 9710 laptop. The ethernet cable from the Dockteck, and the ethernet cable from another laptop, connect to my 24 port router and then the cable modem. Now here's the fun part. During "heavy" upload, copying files to a server or sharing my screen in Teams, Dell XPS loses internet occasionally. The only thing that restores the hardwired connection is a full reboot. Now here's the weird part. The other laptop also loses its hardwired connection! Rebooting the first laptop restored the other laptop's internet connection. WTF? Why is there a dependency? I suppose I could try plugging in both cables directly to the modem box as it has enough ports, or maybe the modem box is barfing for who knows what reason and that affects everything? Gremlins, I say.

            Latest Article:
            Create a Digital Ocean Droplet for .NET Core Web API with a real SSL Certificate on a Domain

            T Offline
            T Offline
            theoldfool
            wrote on last edited by
            #5

            1. See if the USB/Ethernet device is getting real hot. 2. I have 2 USB3 to Ethernet "dongles", both have 3 USB3 ports. One works on Windows/Mac/Linux/Pi. The other "sort of" works on Windows and Linux. It also gets very hot. I have never had a disconnect due to the cable companies router, I have had them die and Comcast decides to unplug stuff from time to time, but they always admit it and reassure me that their techs are "working very very hard" to fix it. I tell them they should work smart, not hard:)

            >64 Some days the dragon wins. Suck it up.

            M 1 Reply Last reply
            0
            • M Marc Clifton

              I'm using a Dockteck 7-in-1 USB C Hub Multiport Adapter connected to a Dell XPS 17 9710 laptop. The ethernet cable from the Dockteck, and the ethernet cable from another laptop, connect to my 24 port router and then the cable modem. Now here's the fun part. During "heavy" upload, copying files to a server or sharing my screen in Teams, Dell XPS loses internet occasionally. The only thing that restores the hardwired connection is a full reboot. Now here's the weird part. The other laptop also loses its hardwired connection! Rebooting the first laptop restored the other laptop's internet connection. WTF? Why is there a dependency? I suppose I could try plugging in both cables directly to the modem box as it has enough ports, or maybe the modem box is barfing for who knows what reason and that affects everything? Gremlins, I say.

              Latest Article:
              Create a Digital Ocean Droplet for .NET Core Web API with a real SSL Certificate on a Domain

              J Offline
              J Offline
              Jeremy Falcon
              wrote on last edited by
              #6

              Marc Clifton wrote:

              Why is there a dependency?

              Whatever is causing the issue, I don't know. But why it effects both is because it's a hub. Never use a hub... like never. Put simply, hubs broadcast packets to anything plugged into it without much of a care in the world. It's the network equivalent of a dude with a megaphone shouting... all them computers gonna hear it. It probably won't fix the issue if you use a switch, but at least it'll isolate it. Also, if it's only two computers, you might be able to just plug the laptops directly into the cable modem and just bypass all of it. But hubs es no bueno.

              Jeremy Falcon

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              • M Marc Clifton

                I'm using a Dockteck 7-in-1 USB C Hub Multiport Adapter connected to a Dell XPS 17 9710 laptop. The ethernet cable from the Dockteck, and the ethernet cable from another laptop, connect to my 24 port router and then the cable modem. Now here's the fun part. During "heavy" upload, copying files to a server or sharing my screen in Teams, Dell XPS loses internet occasionally. The only thing that restores the hardwired connection is a full reboot. Now here's the weird part. The other laptop also loses its hardwired connection! Rebooting the first laptop restored the other laptop's internet connection. WTF? Why is there a dependency? I suppose I could try plugging in both cables directly to the modem box as it has enough ports, or maybe the modem box is barfing for who knows what reason and that affects everything? Gremlins, I say.

                Latest Article:
                Create a Digital Ocean Droplet for .NET Core Web API with a real SSL Certificate on a Domain

                M Offline
                M Offline
                Mark Starr
                wrote on last edited by
                #7

                Possibly the 24-port hub/switch has a problem. I’ve seen only one in 25 years have a problem, but it happens. But as another person said, plug the Dockteck into the modem and see if that solves it. At least you’ll know. Good luck.

                Time is the differentiation of eternity devised by man to measure the passage of human events. - Manly P. Hall Mark Just another cog in the wheel

                1 Reply Last reply
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                • T theoldfool

                  1. See if the USB/Ethernet device is getting real hot. 2. I have 2 USB3 to Ethernet "dongles", both have 3 USB3 ports. One works on Windows/Mac/Linux/Pi. The other "sort of" works on Windows and Linux. It also gets very hot. I have never had a disconnect due to the cable companies router, I have had them die and Comcast decides to unplug stuff from time to time, but they always admit it and reassure me that their techs are "working very very hard" to fix it. I tell them they should work smart, not hard:)

                  >64 Some days the dragon wins. Suck it up.

                  M Offline
                  M Offline
                  Marc Clifton
                  wrote on last edited by
                  #8

                  theoldfool wrote:

                  See if the USB/Ethernet device is getting real hot.

                  Yes it does, and I also have a monitor running off the HDMI connector, so it's a busy little beast.

                  Latest Article:
                  Create a Digital Ocean Droplet for .NET Core Web API with a real SSL Certificate on a Domain

                  1 Reply Last reply
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                  • J jmaida

                    connect both laptops to modem. mine has 2 available ethernet ports on modem. I have seen such weirdness when I used multi-port adapter. I use 2 desktops.

                    "A little time, a little trouble, your better day" Badfinger

                    M Offline
                    M Offline
                    Marc Clifton
                    wrote on last edited by
                    #9

                    jmaida wrote:

                    connect both laptops to modem

                    Done! :)

                    Latest Article:
                    Create a Digital Ocean Droplet for .NET Core Web API with a real SSL Certificate on a Domain

                    1 Reply Last reply
                    0
                    • M Marc Clifton

                      I'm using a Dockteck 7-in-1 USB C Hub Multiport Adapter connected to a Dell XPS 17 9710 laptop. The ethernet cable from the Dockteck, and the ethernet cable from another laptop, connect to my 24 port router and then the cable modem. Now here's the fun part. During "heavy" upload, copying files to a server or sharing my screen in Teams, Dell XPS loses internet occasionally. The only thing that restores the hardwired connection is a full reboot. Now here's the weird part. The other laptop also loses its hardwired connection! Rebooting the first laptop restored the other laptop's internet connection. WTF? Why is there a dependency? I suppose I could try plugging in both cables directly to the modem box as it has enough ports, or maybe the modem box is barfing for who knows what reason and that affects everything? Gremlins, I say.

                      Latest Article:
                      Create a Digital Ocean Droplet for .NET Core Web API with a real SSL Certificate on a Domain

                      E Offline
                      E Offline
                      englebart
                      wrote on last edited by
                      #10

                      Mark Stars post inspired these additional thoughts. Try a different port on the switch, Try a different cable (if you are plugged into modem and still have problems)

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