Looking for an issue tracker...
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The problem I'm having is that I work for many customers and they all have their own projects (some customers more than one). I'm using Azure DevOps for most of them, but two customers have their own environment and one customer is on GitLab. Besides that, I want to track work like "call xyz", which does not fit into any one (software) project. The goal is to have everything in one place so I know project a for customer b has top priority and project x for customer y has low priority and if we have some time to spare we could fix issues k, l and m for customers n, o and p. Azure DevOps has a boards feature which can be configured to support Scrum, Kanban or whatever you make it, but having it over different projects is not really something they support. A dummy project just for the boards could be a solution. I'm also looking at a Kanban solution like Trello, but I'm not sure if a simple Kanban board is enough to track work for various customers and projects. I could make a board per project, but that kind of defeats the purpose of having it all in one place. I've managed fine so far, but now that there's more of us and workload is increasing I start having trouble managing it all. Besides, I have it all in my head because I know my customers, their projects and my software, but I have someone here who doesn't and now tracks it in a text file (and he's not very good at that). So, any recommendations?
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
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The problem I'm having is that I work for many customers and they all have their own projects (some customers more than one). I'm using Azure DevOps for most of them, but two customers have their own environment and one customer is on GitLab. Besides that, I want to track work like "call xyz", which does not fit into any one (software) project. The goal is to have everything in one place so I know project a for customer b has top priority and project x for customer y has low priority and if we have some time to spare we could fix issues k, l and m for customers n, o and p. Azure DevOps has a boards feature which can be configured to support Scrum, Kanban or whatever you make it, but having it over different projects is not really something they support. A dummy project just for the boards could be a solution. I'm also looking at a Kanban solution like Trello, but I'm not sure if a simple Kanban board is enough to track work for various customers and projects. I could make a board per project, but that kind of defeats the purpose of having it all in one place. I've managed fine so far, but now that there's more of us and workload is increasing I start having trouble managing it all. Besides, I have it all in my head because I know my customers, their projects and my software, but I have someone here who doesn't and now tracks it in a text file (and he's not very good at that). So, any recommendations?
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
I have used Jira back in the day when I worked at Goldman Sachs. https://www.atlassian.com/software/jira[^] We primarily use DevOps at work. I think the business team uses ZenDesk and I think there is a service hook for DevOps and ZenDesk for help desk tickets, calls, etc. Azure DevOps Integration App Integration with Zendesk Support[^] There is a lot more online regarding DevOps and integration with call center software, etc. Edit: If I were not using DevOps, I would use Jira.
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I have used Jira back in the day when I worked at Goldman Sachs. https://www.atlassian.com/software/jira[^] We primarily use DevOps at work. I think the business team uses ZenDesk and I think there is a service hook for DevOps and ZenDesk for help desk tickets, calls, etc. Azure DevOps Integration App Integration with Zendesk Support[^] There is a lot more online regarding DevOps and integration with call center software, etc. Edit: If I were not using DevOps, I would use Jira.
I've used JIRA in the past and as far as I know it has the same "problem" that DevOps has too, it tracks issues per project. I could never get a good overview across projects with JIRA, but I must admit I don't know it as well as DevOps. We're not using Zendesk or any call center software.
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
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I've used JIRA in the past and as far as I know it has the same "problem" that DevOps has too, it tracks issues per project. I could never get a good overview across projects with JIRA, but I must admit I don't know it as well as DevOps. We're not using Zendesk or any call center software.
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
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The problem I'm having is that I work for many customers and they all have their own projects (some customers more than one). I'm using Azure DevOps for most of them, but two customers have their own environment and one customer is on GitLab. Besides that, I want to track work like "call xyz", which does not fit into any one (software) project. The goal is to have everything in one place so I know project a for customer b has top priority and project x for customer y has low priority and if we have some time to spare we could fix issues k, l and m for customers n, o and p. Azure DevOps has a boards feature which can be configured to support Scrum, Kanban or whatever you make it, but having it over different projects is not really something they support. A dummy project just for the boards could be a solution. I'm also looking at a Kanban solution like Trello, but I'm not sure if a simple Kanban board is enough to track work for various customers and projects. I could make a board per project, but that kind of defeats the purpose of having it all in one place. I've managed fine so far, but now that there's more of us and workload is increasing I start having trouble managing it all. Besides, I have it all in my head because I know my customers, their projects and my software, but I have someone here who doesn't and now tracks it in a text file (and he's not very good at that). So, any recommendations?
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
MS Project. I look at all the other as tools for "status reporting" and assigning. You can't actualy "manage" anything. There are no critical paths or resource constraints.
"Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I
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The problem I'm having is that I work for many customers and they all have their own projects (some customers more than one). I'm using Azure DevOps for most of them, but two customers have their own environment and one customer is on GitLab. Besides that, I want to track work like "call xyz", which does not fit into any one (software) project. The goal is to have everything in one place so I know project a for customer b has top priority and project x for customer y has low priority and if we have some time to spare we could fix issues k, l and m for customers n, o and p. Azure DevOps has a boards feature which can be configured to support Scrum, Kanban or whatever you make it, but having it over different projects is not really something they support. A dummy project just for the boards could be a solution. I'm also looking at a Kanban solution like Trello, but I'm not sure if a simple Kanban board is enough to track work for various customers and projects. I could make a board per project, but that kind of defeats the purpose of having it all in one place. I've managed fine so far, but now that there's more of us and workload is increasing I start having trouble managing it all. Besides, I have it all in my head because I know my customers, their projects and my software, but I have someone here who doesn't and now tracks it in a text file (and he's not very good at that). So, any recommendations?
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
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The problem I'm having is that I work for many customers and they all have their own projects (some customers more than one). I'm using Azure DevOps for most of them, but two customers have their own environment and one customer is on GitLab. Besides that, I want to track work like "call xyz", which does not fit into any one (software) project. The goal is to have everything in one place so I know project a for customer b has top priority and project x for customer y has low priority and if we have some time to spare we could fix issues k, l and m for customers n, o and p. Azure DevOps has a boards feature which can be configured to support Scrum, Kanban or whatever you make it, but having it over different projects is not really something they support. A dummy project just for the boards could be a solution. I'm also looking at a Kanban solution like Trello, but I'm not sure if a simple Kanban board is enough to track work for various customers and projects. I could make a board per project, but that kind of defeats the purpose of having it all in one place. I've managed fine so far, but now that there's more of us and workload is increasing I start having trouble managing it all. Besides, I have it all in my head because I know my customers, their projects and my software, but I have someone here who doesn't and now tracks it in a text file (and he's not very good at that). So, any recommendations?
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
Bugzilla?
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
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The problem I'm having is that I work for many customers and they all have their own projects (some customers more than one). I'm using Azure DevOps for most of them, but two customers have their own environment and one customer is on GitLab. Besides that, I want to track work like "call xyz", which does not fit into any one (software) project. The goal is to have everything in one place so I know project a for customer b has top priority and project x for customer y has low priority and if we have some time to spare we could fix issues k, l and m for customers n, o and p. Azure DevOps has a boards feature which can be configured to support Scrum, Kanban or whatever you make it, but having it over different projects is not really something they support. A dummy project just for the boards could be a solution. I'm also looking at a Kanban solution like Trello, but I'm not sure if a simple Kanban board is enough to track work for various customers and projects. I could make a board per project, but that kind of defeats the purpose of having it all in one place. I've managed fine so far, but now that there's more of us and workload is increasing I start having trouble managing it all. Besides, I have it all in my head because I know my customers, their projects and my software, but I have someone here who doesn't and now tracks it in a text file (and he's not very good at that). So, any recommendations?
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
A blank wall. A box of markers, assorted colours. Several pads of post-it notes, assorted colours and sizes.
Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012
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A blank wall. A box of markers, assorted colours. Several pads of post-it notes, assorted colours and sizes.
Software rusts. Simon Stephenson, ca 1994. So does this signature. me, 2012
Old school! :laugh:
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
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Why not create one monster project with all your actual projects as sub-projects?
Happiness will never come to those who fail to appreciate what they already have. -Anon
That's actually what I'm trying in DevOps now. It has the benefit that all issues are in the projects where they are supposed to be. I can then take any random project and create a query that queries across all projects. It's feels a bit like a workaround, but it seems to work well enough. Found an addon that also shows everything on a board.
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
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MS Project. I look at all the other as tools for "status reporting" and assigning. You can't actualy "manage" anything. There are no critical paths or resource constraints.
"Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I
Interesting, didn't know that was still around. Can it help employees in keeping track of their work as well? Seems more like a tool I'd use next to Azure DevOps (or JIRA, or any Kanban/Scrum/Agile tool) rather than instead of.
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
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Not a Kanban solution, but you might be interested in the free and open-source MaxiBug issue tracker on GitHub.
Seems a little lightweight for my needs. I also prefer a cloud solution. Great work though :thumbsup:
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
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Bugzilla?
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
That looks... Old :omg: Latest stable release is from 2019. Besides, Bugzilla is a bug tracking system and I need to track a lot more than just bugs (thinking at least epics, issues and tasks, divided into various projects).
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
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Seems a little lightweight for my needs. I also prefer a cloud solution. Great work though :thumbsup:
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
It is not a cloud solution indeed, although it might be possible to host the Postgres database on an online provider like Heroku, never got that working though.
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The problem I'm having is that I work for many customers and they all have their own projects (some customers more than one). I'm using Azure DevOps for most of them, but two customers have their own environment and one customer is on GitLab. Besides that, I want to track work like "call xyz", which does not fit into any one (software) project. The goal is to have everything in one place so I know project a for customer b has top priority and project x for customer y has low priority and if we have some time to spare we could fix issues k, l and m for customers n, o and p. Azure DevOps has a boards feature which can be configured to support Scrum, Kanban or whatever you make it, but having it over different projects is not really something they support. A dummy project just for the boards could be a solution. I'm also looking at a Kanban solution like Trello, but I'm not sure if a simple Kanban board is enough to track work for various customers and projects. I could make a board per project, but that kind of defeats the purpose of having it all in one place. I've managed fine so far, but now that there's more of us and workload is increasing I start having trouble managing it all. Besides, I have it all in my head because I know my customers, their projects and my software, but I have someone here who doesn't and now tracks it in a text file (and he's not very good at that). So, any recommendations?
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
[Product Tour - Agile Software | Axosoft](https://www.axosoft.com/scrum-bug-tracking) [Mantis Bug Tracker](https://www.mantisbt.org/) (u can run from amps or xamps locally)
Caveat Emptor. "Progress doesn't come from early risers – progress is made by lazy men looking for easier ways to do things." Lazarus Long
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The problem I'm having is that I work for many customers and they all have their own projects (some customers more than one). I'm using Azure DevOps for most of them, but two customers have their own environment and one customer is on GitLab. Besides that, I want to track work like "call xyz", which does not fit into any one (software) project. The goal is to have everything in one place so I know project a for customer b has top priority and project x for customer y has low priority and if we have some time to spare we could fix issues k, l and m for customers n, o and p. Azure DevOps has a boards feature which can be configured to support Scrum, Kanban or whatever you make it, but having it over different projects is not really something they support. A dummy project just for the boards could be a solution. I'm also looking at a Kanban solution like Trello, but I'm not sure if a simple Kanban board is enough to track work for various customers and projects. I could make a board per project, but that kind of defeats the purpose of having it all in one place. I've managed fine so far, but now that there's more of us and workload is increasing I start having trouble managing it all. Besides, I have it all in my head because I know my customers, their projects and my software, but I have someone here who doesn't and now tracks it in a text file (and he's not very good at that). So, any recommendations?
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
We've been using Monday.com for several months now and it does most of what you are looking for. One of the first web apps I ever wrote was an internal cms/issue tracker...still in use to this day! :) The problem is that it takes time and effort to manage it and keep it up to date...it becomes a chore unto itself. Personally, I have been neck deep in one project for the last 4 months and haven't even checked the board once during that time. :omg:
"Go forth into the source" - Neal Morse "Hope is contagious"
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Interesting, didn't know that was still around. Can it help employees in keeping track of their work as well? Seems more like a tool I'd use next to Azure DevOps (or JIRA, or any Kanban/Scrum/Agile tool) rather than instead of.
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
Wondering if MS Project is still around is like questioning the validity of project managment. re: "Keeping track of their work". When I'm running things, I tell them what they are to work on for the week. At the end of the "week", they better be done with task (or beg for forgivness), and I update the schedule, and go on to the next items on the critical path. One "bug", can spawn other items that have to be done in a certain order, customers notified, etc. The "project manager" manages all these dependencies withe a "project management" tool ... not just "lists".
"Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I
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That looks... Old :omg: Latest stable release is from 2019. Besides, Bugzilla is a bug tracking system and I need to track a lot more than just bugs (thinking at least epics, issues and tasks, divided into various projects).
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
Only because it is old it doesn't mean it doesn't work, I prefer it to jira
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
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Only because it is old it doesn't mean it doesn't work, I prefer it to jira
M.D.V. ;) If something has a solution... Why do we have to worry about?. If it has no solution... For what reason do we have to worry about? Help me to understand what I'm saying, and I'll explain it better to you Rating helpful answers is nice, but saying thanks can be even nicer.
Not saying it doesn't work, but it looks and feels very outdated. I think Jira and Bugzilla do different things.
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
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Wondering if MS Project is still around is like questioning the validity of project managment. re: "Keeping track of their work". When I'm running things, I tell them what they are to work on for the week. At the end of the "week", they better be done with task (or beg for forgivness), and I update the schedule, and go on to the next items on the critical path. One "bug", can spawn other items that have to be done in a certain order, customers notified, etc. The "project manager" manages all these dependencies withe a "project management" tool ... not just "lists".
"Before entering on an understanding, I have meditated for a long time, and have foreseen what might happen. It is not genius which reveals to me suddenly, secretly, what I have to say or to do in a circumstance unexpected by other people; it is reflection, it is meditation." - Napoleon I
Gerry Schmitz wrote:
Wondering if MS Project is still around is like questioning the validity of project managment.
I question the validity of project managers :sigh: Netscape isn't around anymore either, that doesn't mean I question the validity of browsers or the internet, just that some products get discontinued or rebranded. Anyway, I've only ever seen Microsoft Projects once in the wild.
Gerry Schmitz wrote:
When I'm running things, I tell them what they are to work on for the week.
I prefer a scrum/kanban board, or a list, with tickets that people can work on. People can change status, ask questions, add tags... It helps them and me with keeping track of work, especially the details.
Gerry Schmitz wrote:
The "project manager" manages all these dependencies withe a "project management" tool ... not just "lists".
A list is good enough for us.
Best, Sander Azure DevOps Succinctly (free eBook) Azure Serverless Succinctly (free eBook) Migrating Apps to the Cloud with Azure arrgh.js - Bringing LINQ to JavaScript
