I'm a customer advocate here at Dell headquarters. My background here at Dell is with notebook and wireless networking support, so if you have not gotten the problem resolved already I will be more than happy to provide any help I can. If another computer is connecting fine then that makes the router and unlikely cause. One aspect of the router that could be the problem, however, is MAC address filtering. If MAC filtering is enabled and the MAC address for the wireless card is not in the list of authorized devices to connect, you won't be able to authenticate and establish the wireless connection. If the MAC address is in the list, or if the filtering is turned off, then that would not be the problem. If it was in the list, but you had the wireless card replaced, then you need to update the list with the new MAC address (every network device has its own unique MAC address). Assuming you are still having problems, here are some other things to check: * Can you connect to the internet through a wired network connection to the router? * Can you connect to a different wireless network (since you said your network is listed in 'Available Networks')? * Have you compared the wireless configuration of the Inspiron 6000 with the system that is working to see if there are any differences? (there should not be) * Have you tried updating/reinstalling the drivers for the wireless card? You can get the drivers from the Dell support website (http://support.dell.com/). If you have any questions on which driver is the right one for your system I'll be more than happy to look into it. * If you have the Dell Wireless card (13xx/14xx/15xx) installed, have you tried the Dell Wireless Card Utility to check the card for problems (there is a diagnostics tab)? If you have any other question on this let me know.

Larry, Dell customer advocate

I am a customer advocate here at Dell headquarters in Texas. I'm glad to hear you found a way to fix the problem with Sonic. To be honest I'm not sure why it happened in the first place, as the installations are not supposed to effect each other unless they are installed together, and even then they usually are independent. As someone else posted, you can get the latest Dell drivers on the support site (http://support.dell.com). Personally, I would recommend using the latest Dell drivers and only going to the manufacturers version if something still doesn't work. The reason for this is that the drivers on the Dell website have been tested to ensure they don't cause other problems with the system. Using the manufacturers drivers should not cause a problem, however. While we had stopped shipping the OS and driver reinstallation CDs for a while, those disks were available from Tech Support if needed (and currently shipping systems have them by default again). If your system did not ship with an OS reinstallation CD I can most likely have one mailed out to you. If you need the CDs, or are just interested in having them "just in case" feel free to email me (customer_advocate@dell.com with 'ATTN: Larry' in the subject to ensure it gets to me) and I will see what I can do.

Larry Dell Customer Advocate

To uncrush that thought ... Dell may have purchased Alienware, but the two companies are still separate from each other and, as far as I am aware, no changes at all have been made to how Alienware is doing business.

Larry Dell Customer Advocate

Charlie, If you can send me the service tag for your computer ( Customer_Advocate@Dell.com with 'ATTN: Larry' in the subject to ensure it gets to me) I will be more than happy to set up the service for you (assuming you are still in warranty, which it sounds like you are). While the front line techs do need to troubleshoot the problems to ensure they are taking the correct steps to fix things, they are also supposed to be paying attention to what your statements and answers are. I'm not sure what happened in this case, but it does not sound like the type of service we try to provide to our customers. For that I would like to apologize. Once I have your service tag I should be able to find out who it was and pass on feedback to his manager for you.

Larry Dell Customer Advocate

If you try to start the computer, but it fails to even get to the Dell splash screen, the lock lights (caps-lock, num-lock, scroll-lock) should be lighting up with an error code. If you can provide me with which specific lights turn on when you try to start the computer I will be able to tell you for sure where the computer thinks the problem is located. It might be the motherboard (since just about everything is integrated on it), but it could also be a problem with the CPU or memory. If one of those two, then it might be a (relatively) easy thing to fix. If you haven't already contacted Dell tech support (or even if you have) feel free to email me and I will do what I can to help you out.

Larry Customer_Advocate@Dell.com