Yet another alternative is EMC (Dantz) Retrospect. I think this used to come with Maxstor or Seagate. I though the software was good enough to buy personal licenses for my home systems. http://www.dantz.com osm

I've used Wise for 3+ years now and have been happy with Wise. The only real issues I've had with Wise have been related to issues that Wise (or any installer) appears to have interfacing with MS's Installer. Those issues were readily solved by a call to Wise support. Have you considered automating your install with WIX? The price is right.

Just curious, did the product have the text "Made in China" anywhere on it?