I used to work with Fogbugz and it was ok. (3 years ago). It may be great now. Changed jobs to a company using Problem Tracker (NetResults). Didn't like that at all. Messy, slow, not configurable enough, hard to have more than one window open per user at a time. Changed jobs recently to a company that made me select a solution. :-) They had just started with BugTracker.net. It is free, and it works reasonably well. I wanted something that gives more control over the workflow though, so I ended up buying OnTime (axosoft.com) I'm very happy with it and I get nothing but positive feedback from my users (web developers). We have dozens of active projects. Customers can log in to the customer portal and I can configure exactly what they can see. When they report a defect, incident or request a feature, the item gets assigned to the appropriate project leader automatically. E-mail notifications go to customers when an item is rejected or approved, and after it has been fixed AND tested. Nothing gets lost or is forgotten anymore. Also... Quick and adequate responses from their support staff if you do have an issue with their product. Cheers, Speertje

Just a conscience check... And how many of you can truly say "my computer is clean" (both at work and at home. Not a single illegally downloaded movie or song. All software properly licenced, no exceptions... I think that asking someone to crack someone elses software is bad. You did the right thing to decline. Going to the authorities is the ethically correct thing to do. Just be aware of hypocrisy as that is even worse (in my view) :) Cheers, Speertje

Currently 'they' (still) make me work with Cvs (WinCvs and TurtoiseCvs). It is really very very bad. Mostly missing is a server view of the code depot. You have to have psychic abilities to know if someone has checked in a new file (while working with your client program). If a new file is added by someone else you have to update the whole folder to get that one file. Secondly: change lists: organize work in different changelists when you check them out (and possibly give a description that others can read so they know what you are working on these files for). Also very handy when checking in. It is a lot harder to accidentally check a file in. And there is more much much more. I haven't worked with subversion, so I don't have an opinion about it. I did work (and still do at home) with Perforce. Perforce is free for up to 2 users, after that you pay quite a lot per user. But it is absolutely worth it. Make a list of what is important to you and try not to compromise :-) Speertje

I never realized what a great system Perforce is, until I switched jobs and have to work with CVS. It is the biggest source of frustration for me. I am trying to convince management to ditch CVS (and to buy Perforce licenses). With the time everybody wastes with CVS, we could easily buy Licenses and still save money. CVS is free but comes at a cost... Speder