At least on the Windows side we can admit that problems do exist, however the other side seems to have a problem with this. Troy

Sounds like a great contest .... how do we go about getting it started!!!!

Try this one (plus the url is hard to forget :) ) www.asp.net Troy

I agree with the points that Mike makes. And it is also true that Dundas has gone through using different policies, many of which did not work. Some of them were setup by the product managers, so each product had a slightly different policy, which of course caused much grief for technical support and our clients. We now have one simplified policy. This helps new clients greatly, but legacy clients still feel some of the pains of the old policies. To help any clients over this hurtle, I am more than glad to personally help out each client in need. As for support, we have a database driven support site that is continuously being updated with tutorials, add-ons, hints and tips etc. This has helped our clients greatly, and has allowed Dundas to provide better support; Since all of the simple questions are already answered there is no need for one on one help for these, thus freeing support for more complicated questions. Also, quality of a product is the largest factor. It is much easier to give support on a high quality product than a poor one. Reason... most of the questions about a poor product are to do with bugs, which is usually out the control of the support personnel. Troy Marchand