Mobile phone at the checkout
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ryanb31 wrote:
Hard to say. The woman on the phone claims "I ended my call swiftly and said to the lady on the checkout 'Apologies."
That does shed a better light on the customer, but the full quote, from the BBC article, reads:
"Apologies, I didn't realise that it was Sainsbury's policy that you are unable to use your phone at the checkout'.
Is it just me or does this have more a sarcastic tone than sincere apology? I can't tell from the transcript. Either way, I think the checkout operator is quite right to wait for the customer to finish their call.
-- The Obliterator
Quote:
Is it just me or does this have more a sarcastic tone than sincere apology?
Clearly not just you. A lot of people seem to side with the checkout lady. Of course none of us were there so none of us really know what happened.
There are only 10 types of people in the world, those who understand binary and those who don't.
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This story on the BBC[^] of a checkout girl who refused to serve a woman who was on the phone. The supermarket involved has apologised. Is it just me who thinks good on the girl for refusing to serve the rude and ignorant customer until they actually paid attention to her rather than whoever they were on the phone to?
“I believe that there is an equality to all humanity. We all suck.” Bill Hicks
Nah, that's some seriously poor form on the part of the register monkey. Sure, if it was her shop or if the supermarket had a clear policy on the matter, I'd support her. But this is just quite simply not her decision to make. She's representing her employer while on the job, so she needs to act accordingly. Now if, on the other hand she was enforcing store policy, I'd probably agree. But it's just petty and makes the other customers wait longer. I suffer asperger's, and at times can find the thought of even a 30sec wait at the register with the need to say something daunting - I put off getting essentials sometimes for a day or two(too bad the idea of written interactions is ludicrous). So, when I go somewhere and the register operator is talking on the phone and basically ignores me, I actually think it's fantastic. :jig: Too bad one cant buy cigarettes or petrol at self-serve checkouts...
Make it work. Then do it better - Andrei Straut
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So you think it's polite to expect to be served when you don't even have the courtesy to pay attention to what the cashier is doing? I have a lot more time, and respect, for anyone who is polite rather than rude.
Reality is an illusion caused by a lack of alcohol "Nagy, you have won the internets." - Keith Barrow
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Nagy Vilmos wrote:
So you think it's polite to expect to be served when you don't even have the courtesy to pay attention to what the cashier is doing?
No. But I expect it all the same.
Then you do not deserve any service.
Reality is an illusion caused by a lack of alcohol "Nagy, you have won the internets." - Keith Barrow
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Nah, that's some seriously poor form on the part of the register monkey. Sure, if it was her shop or if the supermarket had a clear policy on the matter, I'd support her. But this is just quite simply not her decision to make. She's representing her employer while on the job, so she needs to act accordingly. Now if, on the other hand she was enforcing store policy, I'd probably agree. But it's just petty and makes the other customers wait longer. I suffer asperger's, and at times can find the thought of even a 30sec wait at the register with the need to say something daunting - I put off getting essentials sometimes for a day or two(too bad the idea of written interactions is ludicrous). So, when I go somewhere and the register operator is talking on the phone and basically ignores me, I actually think it's fantastic. :jig: Too bad one cant buy cigarettes or petrol at self-serve checkouts...
Make it work. Then do it better - Andrei Straut
enhzflep wrote:
Too bad one cant buy cigarettes or petrol at self-serve checkouts...
You can get the petrol with self-serve checkout in the UK, no longer cigarettes though.
“I believe that there is an equality to all humanity. We all suck.” Bill Hicks
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enhzflep wrote:
Too bad one cant buy cigarettes or petrol at self-serve checkouts...
You can get the petrol with self-serve checkout in the UK, no longer cigarettes though.
“I believe that there is an equality to all humanity. We all suck.” Bill Hicks
Damn! We used to have pay at the pump with Mobil, but 7-11 ate them up here. The other mob are attached to a supermarket loyalty scheme thing (no standard cards - theirs only), so that's just not going to happen. I've gone to pubs for no other reason than to buy them from the machine at 25% extra, just to avoid the interaction. :sigh:
Make it work. Then do it better - Andrei Straut
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Then you do not deserve any service.
Reality is an illusion caused by a lack of alcohol "Nagy, you have won the internets." - Keith Barrow
Ah yes, better call the thought-police, I dared to expect to get away with rudeness and that makes me a thought-criminal. Well you see, I'm Dutch. And Dutch people are rude - so rude in fact that even Dutch people complain about the rudeness of Dutch people.
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Damn! We used to have pay at the pump with Mobil, but 7-11 ate them up here. The other mob are attached to a supermarket loyalty scheme thing (no standard cards - theirs only), so that's just not going to happen. I've gone to pubs for no other reason than to buy them from the machine at 25% extra, just to avoid the interaction. :sigh:
Make it work. Then do it better - Andrei Straut
I no longer buy cigarettes, but I think all machines have now been removed from pubs, they are not allowed to be seen from shop floors anymore, if you want some you have to go and be sneered at by someone for being disgusting.
“I believe that there is an equality to all humanity. We all suck.” Bill Hicks
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Ah yes, better call the thought-police, I dared to expect to get away with rudeness and that makes me a thought-criminal. Well you see, I'm Dutch. And Dutch people are rude - so rude in fact that even Dutch people complain about the rudeness of Dutch people.
harold aptroot wrote:
I'm Dutch. And Dutch people are rude
How very sad that you take pride in being obnoxious. I used to work for a rather large Dutch bank, and though a lot of the cloggies where forthright and often abrupt, I would not go as far as to say the underlying trait was rudeness.
Reality is an illusion caused by a lack of alcohol "Nagy, you have won the internets." - Keith Barrow
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I no longer buy cigarettes, but I think all machines have now been removed from pubs, they are not allowed to be seen from shop floors anymore, if you want some you have to go and be sneered at by someone for being disgusting.
“I believe that there is an equality to all humanity. We all suck.” Bill Hicks
In Hungary they've just introduced a new law regarding sales of tobacco[^], funnily the Government's supporters seem to have got most of the licences. Fancy that!
Reality is an illusion caused by a lack of alcohol "Nagy, you have won the internets." - Keith Barrow
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I disagree. Certainly, it's pretty rude, but in order to complete the transaction you don't need to pay attention to the checkout lady. So why demand it? To get petty revenge on someone who was on the phone with someone more important than you? Out of jealousy because you're not as important as the person they're on the phone with? Sorry, checkout lady, but almost everyone is more important than you.
I agree with you, it's certainly rude to some point, but all you need to do is unload your items, pay up, pickup the bags and get the heck outta there.
If you think you can do a thing or think you can't do a thing, you're right - Henry Ford Emmanuel Medina Lopez
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So you think it's polite to expect to be served when you don't even have the courtesy to pay attention to what the cashier is doing? I have a lot more time, and respect, for anyone who is polite rather than rude.
Reality is an illusion caused by a lack of alcohol "Nagy, you have won the internets." - Keith Barrow
He's agreeing that it's rude. Nevertheless, it's not the checkout person's job to teach manners, specially not paying customers.
If you think you can do a thing or think you can't do a thing, you're right - Henry Ford Emmanuel Medina Lopez
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This story on the BBC[^] of a checkout girl who refused to serve a woman who was on the phone. The supermarket involved has apologised. Is it just me who thinks good on the girl for refusing to serve the rude and ignorant customer until they actually paid attention to her rather than whoever they were on the phone to?
“I believe that there is an equality to all humanity. We all suck.” Bill Hicks
For every time the girl or boy at the register at the supermarket was too busy to address me because they were flirting with the bag-boy I would be a rich man. When I go to a store I am paying to be accommodated. That said, I always hang up my phone when it is my turn.
Need custom software developed? I do custom programming based primarily on MS tools with an emphasis on C# development and consulting. "And they, since they Were not the one dead, turned to their affairs" -- Robert Frost "All users always want Excel" --Ennis Lynch
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He's agreeing that it's rude. Nevertheless, it's not the checkout person's job to teach manners, specially not paying customers.
If you think you can do a thing or think you can't do a thing, you're right - Henry Ford Emmanuel Medina Lopez
It is not the check-out girl's job to put up with rudeness and bad manners; especially when you consider how joyless her task is already.
Reality is an illusion caused by a lack of alcohol "Nagy, you have won the internets." - Keith Barrow
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For every time the girl or boy at the register at the supermarket was too busy to address me because they were flirting with the bag-boy I would be a rich man. When I go to a store I am paying to be accommodated. That said, I always hang up my phone when it is my turn.
Need custom software developed? I do custom programming based primarily on MS tools with an emphasis on C# development and consulting. "And they, since they Were not the one dead, turned to their affairs" -- Robert Frost "All users always want Excel" --Ennis Lynch
It is both parties role to be polite. I totally agree that the cashier should be attentive, but equally feel that the customer should show at least basic good manners.
Reality is an illusion caused by a lack of alcohol "Nagy, you have won the internets." - Keith Barrow
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It is not the check-out girl's job to put up with rudeness and bad manners; especially when you consider how joyless her task is already.
Reality is an illusion caused by a lack of alcohol "Nagy, you have won the internets." - Keith Barrow
Completely disagree. Its not her job to put up with abuse but it is her job to put up with impoliteness and the minor inconvenience of someone being rude. As long as the line between being rude and being abusive isn't crossed the customer is always right and if you don't like it get another job.
Rhys "If you ever start taking things too seriously, just remember that we are talking monkeys on an organic spaceship flying through the Universe"
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It is both parties role to be polite. I totally agree that the cashier should be attentive, but equally feel that the customer should show at least basic good manners.
Reality is an illusion caused by a lack of alcohol "Nagy, you have won the internets." - Keith Barrow
Nagy Vilmos wrote:
the customer should show at least basic good manners.
You should stay away from this site[^], then! :) Probably avoid the counterpart one[^] as well.
"These people looked deep within my soul and assigned me a number based on the order in which I joined." - Homer
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It is not the check-out girl's job to put up with rudeness and bad manners; especially when you consider how joyless her task is already.
Reality is an illusion caused by a lack of alcohol "Nagy, you have won the internets." - Keith Barrow
Well, it may not be in the job description, but it comes with the job, besides, there are way worse things that a customer could do; that cell phone incident could be easily ignored, and things would've gone faster and better for everybody. The lesson would be: pick your battles. That one wasn't worth it.
If you think you can do a thing or think you can't do a thing, you're right - Henry Ford Emmanuel Medina Lopez
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For every time the girl or boy at the register at the supermarket was too busy to address me because they were flirting with the bag-boy I would be a rich man. When I go to a store I am paying to be accommodated. That said, I always hang up my phone when it is my turn.
Need custom software developed? I do custom programming based primarily on MS tools with an emphasis on C# development and consulting. "And they, since they Were not the one dead, turned to their affairs" -- Robert Frost "All users always want Excel" --Ennis Lynch
Ennis Ray Lynch, Jr. wrote:
For every time the girl or boy at the register at the supermarket was too busy to address me because they were flirting with the bag-boy I would be a rich man.
We don't get that in the UK, we have to bag up our own stuff (they tried having people do it but as the almost complete response from customers was leave my stuff alone) and the checkouts are so thinly staffed they'd have to yell to have a conversation with the next one.
“I believe that there is an equality to all humanity. We all suck.” Bill Hicks
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Completely disagree. Its not her job to put up with abuse but it is her job to put up with impoliteness and the minor inconvenience of someone being rude. As long as the line between being rude and being abusive isn't crossed the customer is always right and if you don't like it get another job.
Rhys "If you ever start taking things too seriously, just remember that we are talking monkeys on an organic spaceship flying through the Universe"
Rhys Gravell wrote:
the customer is always right
No, they aren't. Sometimes the customer is nothing more than a rude arsehole... The notion of someone being right all the time is plainly ludicrous.
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