but wait, it gets better :) So customer #2 is only 5 months late in paying invoices. So late that my support from the primary vendor not only lapsed, they said "no more support until $$." Now this stalled a project they really want to complete, so time to actually do their jobs. Technically it's all "computerized." Purchasing just forgot to tell us 3rd parties how to bill them with their new system which (a) they didn't tell us about and (b) never responded to our emails, quotes, invoices, etc. This is why most small and medium sized businesses are nimbler than these huge corporations. Look at MS. As much as really experienced users $itch about this and that, they make it extremely difficult to process real customer feedback.
Charlie Gilley “They who can give up essential liberty to obtain a little temporary safety deserve neither liberty nor safety.” BF, 1759 Has never been more appropriate.