mail is an ugly thing and should be avoided at all costs :) First of: it is highly unreliable. It's not beause it was transferred to the mail server that it will actually ever arive at it's final destination. Secondly, as pointed out by others; the odds that the client machine can actually connect to your mailserver are against you and diminishing every year due to it being such a popular medium to harass people with commercials :) - the client must be connected to the internet - it must be allowed to access your mail server, which on a lan it usually isn't. - Recently a lot of anti-virus software and personal firewalls started blocking programs from sending out mail due to the high number of spambot malware. A better sollution would be to store your bug report locally first and then try to send it to a webserver via http. This method is used by all the big players and preferred over smtp (mail), because : - you have proof of delivery at the client side (so you can keep it stored as long as it was not delivered correctly) - http is more likely to be allowed (outgoing) from a corporate lan. If they can surf the internet, they can send you a bugreport - if antivirus would start blocking programs from using http calls a lot of things wouldn't work any more so chances of that happening in the future are slim. This increases the reliability othis sollution - you have standard sollutions at your disposal to handle this (web services, ajax, etc...)

you catch on quickly