SELECT Region, Contact
FROM Fig1
ORDER BY
CASE Region WHEN 'Durban' THEN 1 ELSE 2 END,
Contact

Tip, you can do:

SELECT TOP 100 PERCENT * FROM Fig1

Even better tip: Don't do that - your query doesn't guarantee (although will more than likely result in) the correct ordering. You should have sorted by outerSeq, Contact in the outer query. See http://blogs.msdn.com/b/queryoptteam/archive/2006/03/24/560396.aspx

If you haven't already read "Daemon" by Daniel Suarez I would highly recommend it!

And if the developers are incompetent what the hell good are the tools?