I spent over 3 hours with Samsung support last week, with a follow up earlier this week. My problem is that I could not add new apps on my Samsung Smart TV. It was working two weeks ago. The error message said that the Samsung server was down. After doing testing on the TV, and my Samsung tablet, I got a new message: Your account has been disabled. I have had my account since at least 2013 and have had no problems with it as I was able to report problems and get RMAs for defective Samsung SSD drives. Problem diagnosed, simple solution: Have Samsung re-establish my account. You'd think that would be easy, but Samsung says they can't do that. The told me to open up a new account using the same email address. Okay, that seems like a possible workaround, but the only problem is that they now require me to enter my DOB. There is no logical reason that they need this information (It may be illegal for them to ask) and doing so may contribute to the chances of my identity being stolen. Obviously, I am not happy with Samsung support and probably won't buy from them again. They still haven't fixed my refrigerator, which freezes up every two weeks requiring a manual defrost cycle, which sometimes requires disassembly of the entire inside of the refrigerator. A class action lawsuit was filed, which I joined, but I never heard back about it. I am glad you were more successful with your monitor issues.