I have found excellent success by calling the president of a company after a couple rounds of the old 'run around'. Take notes as to who said what, etc. Then call and complain; amazing how quickly problems can be resolved. My all time best was in the mid '80s. I had ordered a large Oldsmobile car (3 small children required car seats in the rear bench). After 4 months the dealer was pressuring me to skip the options I ordered and just accept a vehicle in their stock. I did a little research (pre-Internet), and called the president of General Motors early the next morning (8am his time, 6am my time). Spoke to his secretary, explained my predicament and noting that American car companies were complaining about poor sales while I was trying to buy one. Two hours later when I arrived at my office I had a message to call the regional vice president of Oldsmobile. He apologized for the delay, had found my order and moved it up at the factory, that it would be built on Wednesday the following week, and be delivered the week after!