Yes, exactly. :D I can't quite put my finger on it. For small companies it is definitely a great product, though you might find competitors that offer more features or, simply, are free. What drives it for me, I guess, is a product that breathes "by developers - for developers". Plus, Joels blog sold me his criteria for a great bug tracker long before I was shopping for one :)
We are a big screwed up dysfunctional psychotic happy family - some more screwed up, others more happy, but everybody's psychotic joint venture definition of CP
blog: TDD - the Aha! | Linkify!| FoldWithUs! | sighist