My first thought was ad-ware, so I ran AdAware and removed about 230 objects. Then I removed AdAware, just in case, but left a bookmark to it in her Favorites list in case it's needed again. I also added all her banking sites to the Trusted zone in IE and opened up permissions completely. The problem is definitely in NIS, and I can't find a way to even remove it. It looks as if she (or more likely her daughter, the one computer savvy person in the house) just downloaded it and started using it without doing the user setup for the Supervisor, and now it's treating everyone as a Child user. "Another day done - All targets met; all systems fully operational; all customers satisfied; all staff keen and well motivated; all pigs fed and ready to fly" - Jennie A.