Busy formulating my complaint in a fashion that wouldn't result in a knock on the door from the Polis for breaching the Threatening Behavior (Insertion of Objects) Act 1873. Oh, I also had to complain about their complaint form:http://www.sunderland.gov.uk/index.aspx?articleid=5925[^]. It doesn't work in Chrome, only accepts Sunderland Postcodes (AFAICT - didn't work with mine, my parents or the one for the uni I used to go to - All either Newcastle or Durham postcodes). When you do supply an postcode it is happy with (I used the work one) it overwrites the details with values retrieved when the postcode is checked. Without the opportunity to edit further. Oh and your not allowed to complain, only "Compliment" or "Feedback".
KeithBarrow.net[^] - It might not be very good, but at least it is free!