I find it annoyingly common for people to be unable to communicate in any form, but email is especially frustrating. At the moment I'm in a running battle with a webhosting company, trying to accomplish the simple task of releasing my locked domain names, changing registrars, and cancelling the hosting service. For two weeks now we have been swapping emails - several a day - with no visible progress. They keep responding with the same instructions, almost word for word, despite being repeatedly and patiently informed that the instructions don't work. These people are supposed to be tech support professionals who live by email, yet they are incapable of communicating in the medium. Thank the gods of geekdom that I've never needed real tech support! They're morons... And yes, if this isn't satisfactorily resolved soon, I will be posting a detailed rant for 4 million+ potential customers to read, naming names.
"A Journey of a Thousand Rest Stops Begins with a Single Movement"